Terms and Conditions of Use

VOIPTIGER is a trading name of Centrea CVBA, Registered VAT number: BE 0 478 734 986

By using the VOIPTIGER website and services, you agree to be bound by VOIPTIGER’s Terms & Conditions set out below. These terms and conditions of service for use of VOIPTIGER services (the 'Agreement') constitute a legally binding contract between VOIPTIGER and the entity that agrees to and accepts these terms and conditions.
In the following terms and conditions, the words 'VOIPTIGER', 'we', and 'our', are used to refer to the VOIPTIGER service. VOIPTIGER is a telephony service which utilizes an internet connection to make and receive telephone calls. Various services are available which include telephone numbers, in- and outbound calling, PBX features as well as an array of advanced telephony features. For detailed information about the services provided by VOIPTIGER please visit www.VOIPTIGER.com. ‘You’, ‘your’ or “Customer” is used to refer to the Customer.

1    Security

You are responsible for keeping all your VOIPTIGER passwords secure, strong and confidential at all times. VOIPTIGER cannot accept any responsibility for unauthorized access to your account on MyVoipTiger (Customer’s extranet) and calls made on your account. You should always set and use strong passwords, for example consisting of a minimum of 10 characters, a combination of numbers, letters and characters and not easy to guess. Beware of using your details on public networks where your details may be stored or intercepted and if you use any kind of PBX or other VoIP hardware, you must ensure that its own passwords and those of any extensions are also secure and strong.

2    VoIP Calling

Call destinations mentioned on VOIPTIGER include mobile and landline destinations and exclude personal and premium rate numbers (unless mentioned otherwise).
The number of outbound calls to the PSTN network is theoretically unlimited.
The number of inbound calls from the PSTN network is limited to 2 concurrent calls per phone number, unless the Customer orders extra inbound call channels for a phone number.
VOIPTIGER offers a voice over data network service and as such, it is dependent on your connection to the data network and the data network itself. Your service may therefore cease to function if there is a power failure or a failure in the underlying data network.
Price and availability information is subject to change without notice. When the prices go up, the Customer has 7 days to ask to refund his remaining credit and to cancel the service.

3    Emergency Calls

Emergency calls are NOT available with the VOIPTIGER service.

4    Terms of Payment, Billing, Contract Period and Service Cancellation

The usage of all VOIPTIGER services is prepaid by the Customer.
The Customer can buy credit which can be allocated to the services of the Customer’s choice. The credit can be used for all services offered by VOIPTIGER, such as – but not limited to - making calls, receiving calls, using external phone numbers and using multiple phone channels.
The Customer can use the VOIPTIGER services of his choice until the prepaid credit is depleted. All rates and services are listed on www.VOIPTIGER.com.
An invoice is issued for every prepayment. The invoice is sent by email only and is downloadable on MyVoipTiger. VOIPTIGER offers a history overview on MyVoipTiger of all services used with the Customer’s credit. VOIPTIGER will allow online retrieval of all call records from the past 365 days only.
It is the Customer’s responsibility to ensure VOIPTIGER receives the Customer’s payment in time and that the payment details are accurate and up-to-date to ensure VOIPTIGER can top up the Customers’s account before the Customer’s credit is depleted.
In any case, VOIPTIGER will not top -up the Customer’s account if the Customer’s payment has not been received on VOIPTIGER’s bank account.
VOIPTIGER will automatically block all services, out-going and incoming calls if the credit is depleted.
VOIPTIGER will cancel and end all phone numbers and phone channels if there is no credit for 20 days. If the Customer adds credit after 20 days and the Customer wants to reactivate the same numbers, VOIPTIGER will charge a reactivation fee. VOIPTIGER cannot guarantee that after phone numbers/channels are cancelled, the same numbers can be reactivated again.
Any accounts which have not been used for 6 months or more may be cancelled by VOIPTIGER. Any credit balance unused for 6 months or more will be deducted from a Customer's account. The credit purchased is non-refundable.
Customers can terminate a subscription at any time by logging into their MyVoipTiger account. All prepaid credit is non-refundable (for exceptions, see clauses 5 and 9).
VOIPTIGER has the right to immediately close/block VOIPTIGER accounts that VOIPTIGER suspects to be fraudulent. Proof of identification may be requested to verify Customers. See clause 6.
Any charges payable under this Agreement are exclusive of any applicable taxes, tariff surcharges or other like amounts assessed by any governmental entity arising as a result of the provision of the Services by the Service Provider to the Buyer under this Agreement and such shall be payable by the Buyer to the Service Provider in addition to all other charges payable hereunder.

5    Renunciation Rights
In the event that the contract is subject to distance selling regulation, rights of cancellation will end upon commencement of service. For more info see Renunciation rights on our website www.VOIPTIGER.com.

6    Obligations of the Customer to comply with
The Customer needs to comply with all relevant laws, regulations, regulatory conditions and usage restrictions provided for in the applicable regulatory framework, including decisions from NRA’s (National Regulatory Authority) and provisions in numbering plans. It is the Customer's responsibility to abide with the specific usage restrictions and service conditions as may apply to the VOIPTIGER service and or the use of numbers in the country in which the Customer intends to purchase the VOIPTIGER service. If at any time during the term of the Agreement, the Customer is informed or information comes to his attention that he is or may be in violation of any legal or regulatory provision, the Customer shall immediately take all appropriate steps to remedy such violation and comply with such law in all respects.
The Customer shall not use the VOIPTIGER service for any unlawful purpose whatsoever, including but not limited to the transmission of information or the offering of any service which is unlawful, abusive, harmful, threatening, defamatory, pornographic or which could be considered offensive in any other way, nor for outbound traffic to the PSTN by falsifying the sending address of the transmission using a VOIPTIGER number in the caller id (spoofing).
The Customer acknowledges that VOIPTIGER transmits the CLI in compliance with the applicable international rules and standards from the point of entry to the point of exit of its network. By selecting a CLI format other than the default E.164 format, the Customer explicitly agrees to be fully responsible for any consequences resulting from the altered presentation. The Customer also agrees that VOIPTIGER may at its sole discretion and without notice in advance modify the CLI format in the event that an NRA requests VOIPTIGER to do so.
The Customer acknowledges that any violation of this clause 6 shall constitute a material breach of the Agreement and agrees to hold VOIPTIGER harmless and indemnify it against all costs and liabilities arising out of any violation of this clause 6.

7    Hardware: Processing, Shipping & Returning Orders

VOIPTIGER aims to ship all items within 24 hours of receiving the order but the order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable. We regret we are not able to supply dates when our suppliers may get an item in stock.

Credit and debit cards are debited and any amount transferred by bank transfer needs to be on VOIPTIGER’s bank account  before items are shipped by VOIPTIGER. All prices exclude sales taxes (where applicable) unless otherwise stated.

In most cases, we will ship products that are in stock the same day if your order is placed MON-FRI, before 2pm GMT +1. If your order is placed after 2pm GMT +1, it will be shipped the next working day.
VOIPTIGER makes every effort to ensure that our site has up-to-date information about product availability. If an item is not in stock at the time you place an order Customers may cancel the order at this stage if they wish to do so. We will take appropriate steps to reimburse any payment Customers have made in respect of that order.

Shipments to the Customer’s delivery address may be subject to import duties and taxes which are levied once a shipment reaches the Customer’s country. Any such additional charges to clear customs must be borne by the Customer. Customers should note that customs policies vary widely from country to country so we advise that Customers contact their local customs office for further information. Note that international shipments are subject to opening and inspection by customs authorities.

For returns please see our Return policy which is available on www.VOIPTIGER.com

8    Site Information

To the fullest extent permitted by law, VOIPTIGER is providing this site: www.VOIPTIGER.com and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. VOIPTIGER disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, VOIPTIGER does not represent or warrant that the information accessible via this site is accurate, complete or current.

9    Modification of Terms and Conditions

VOIPTIGER reserves the right to modify these terms at any time without prior notice. Any modification of these terms and conditions will be deemed to be effective from the date and time of posting on the VOIPTIGER site. These terms and conditions will apply to your order once you have received your confirmation email. They will supersede any other terms and conditions in whatever form given. Please print and retain a copy of the terms and conditions once you have received your confirmation email. When the terms and conditions change, the Customer has 7 days to ask to refund his remaining credit and to cancel the service.

10    Limitation of Liability

This liability section applies only to the extent permitted by law.
Customer agrees to indemnify, defend and hold VOIPTIGER, its affiliates, directors, officers, employees, agents and licensors harmless from and against any and all claims, actions, expenses, losses, and liabilities (including courts costs and reasonable attorneys' fees), arising from or relating to this Agreement including Customer's access to and use of our services to the maximum extent permitted by applicable law. In no event shall VOIPTIGER or any of its licensors, be liable for any indirect, special, punitive, exemplary, or consequential damages, arising out of the access to or use of or inability to access or use our services, or that result from mistakes, omissions, interruptions, deletions of files, errors, defects, delays in transmission or operation or any failure of performance, even if advised of the possibility of such damages.

11    Voidability

If a court or other governmental authority states that one of the provisions of the Agreement is invalid, void or unenforceable, then the remaining provisions of the Agreement nevertheless remain legal, valid and enforceable, provided however that each party is allowed to terminate the Agreement immediately if the invalid, void or unenforceable provision is material to the Agreement.

12    Applicable Laws and Disputes

This Agreement shall be governed by the laws of Belgium without reference to its principles of conflict of laws.
Voiptiger and the Customer irrevocably consent and submit to personal jurisdiction in the commercial courts of Ghent for all matters arising under the Agreement.


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