Return policy

Please carefully read the return policy before you return anything. Failure to comply with it might cause unnecessary delays and/or costs.

The following table shows what you are entitled to:

*Please note warranty will become void if the unit has been tampered with in any way, i.e. if the unit has been opened.

When you return an item:

  • You must include everything you can (chargers, power supplies, manuals, CDs, packaging, etc. must be included if the item is to be considered in resalable condition).
  • Any promotional items you have been awarded as a result of the initial purchase must also be returned, otherwise these will be deducted at full price from any refund issued.
  • You must have tried to resolve the issue by contacting us (create a ticket on MyVoipTiger).
  • Do not write on the box or stick labels or tape to it! (This means you cannot write our address on - or stick it to - the packaging of the product you're returning). Doing this means we have to replace the packaging before we can reuse/replace the product and means we can't class the item as unmarked or in brand new condition.
  • You must contact support (create a ticket on MyVoipTiger) to complete an RMA (Return Merchandise Authorization).
  • You must include the RMA number you get from Support in the package you send to us.
  • You agree that in the event that you claim an item is faulty and we find it to be working, you will be charged a shipping fee to cover the costs involved in returning the item to you.


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