30Nov
How can I access the Virtual PBX settings
Login into your account and click on VIRTUAL PBX SETTINGS.
02Dec
SIP account options
Accessing the SIP account options In order to access SIP account options click on the settings icon: SIP account options Name account User friendly name for your account. Password You can change the SIP password here if needed. Country prefix Here you can set the prefix of your country so you can make local calls. Example: is you set +31, you can dial Dutch local number without leading +31...
30Nov
How can I add credit to my SIP account
Manually add credit to a SIP account Click on the "plus" sign: Choose the desired amount and click ADD CREDIT: Automatically reload SIP accounts You can automatically reload SIP accounts using the "Auto recharge SIP accounts". This automatically moves credit from your MAIN ACCOUNT to your SIP ACCOUNT(s). Add or edit an existing SIP recharge group Click ADD to add a new Recharge group or click "settings...
30Nov
How can I assign a number to my SIP account(s)
Assign an incoming number In order to be able to receive calls you need to assign an incoming number either to your SIP account or route. On the SIP account(s) screen select the number from the list. Your selection is automatically saved and applied. Assign an outgoing number (for CLIP) to my SIP account(s) In order to be able to make outgoing calls you...
30Nov
How can I add my (mobile) number as an outgoing number for CLIP
You can add numbers that you own as outbound numbers for free without actually porting them to us. Note that you can only use them to display your number when making calls (CLIP). Go to PHONE NUMBER(S) : Click on ADD EXTERNAL OUTBOUND NUMBER: Enter your phone number in international format. Example: +32486456789 Add a document from your current provider that proves the number belongs...
30Nov
Where can I find my SIP user and SIP password
You can find these settings on the SIP Account(s) page of the Virtual PBX Settings. Account is the SIP account number. Password is the SIP account password.
02Dec
How can I buy a new phone number or port my existing one
Buy a new phone number Click on the PHONE NUMBERS(S) menu en then click on NEW NUMBER. On the next screen you can choose your new number and confirm the purchase. Port an existing phone number Click on the PHONE NUMBERS(S) menu en then click on NUMBER PORTING. On the next screen fill your number and confirm the purchase.
02Dec
How can I add additional SIP accounts
On the SIP account(s) screen, click ADD SIP ACCOUNT(S) Choose the number of SIP accounts to add en click ADD: You can add additional SIP account for FREE as long as the number of accounts is reasonable.
06Dec
How can I configure business hours
Using business hours you can define how to handle incoming calls depending on your business hours. Adding routes In order to use business hours you will need at least 2 routes: - the first route will handle calls during business hours - the second route will handle calls outside business hours Example: Route "Open" will handle calls during business hours: When the number +3219610320 is called during...
08Dec
How can I add a callqueue
Call queues make it possible to handle callers in an organized manner. While callers are waiting in the queue they hear a message, music or a ringtone, until a member of the call queue becomes available and answers the caller. Adding a call queue In the PBX menu, click queue: Enter a name for the queue and select the SIP account(s) that should be...